The Federal Competition and Consumer Protection Commission (FCCPC) has issued a strong caution to inter-city road transport operators against imposing arbitrary and unexplained fare increases during the ongoing yuletide travel period. The warning follows a surge in consumer complaints across several parts of the country.
In a statement addressing the trend, the Commission acknowledged that seasonal demand, operational pressures, and other legitimate cost factors may influence transport pricing. However, it firmly stated that consumers are entitled to clear, accurate, and timely information on fares before committing to travel. The FCCPC emphasised that any fare adjustment must be transparently communicated and applied fairly.
The Commission also highlighted a pointed contradiction in the market, noting that these complaints are arising concurrently with reports of reductions in the pump price of Premium Motor Spirit (petrol) in parts of the country. While accepting that fuel cost is only one component of operational expenses, the FCCPC maintained that fare increases which are not properly explained or disclosed raise valid consumer protection concerns.
Commenting on the development, the Executive Vice Chairman and Chief Executive Officer of the Commission, Mr. Tunji Bello, said the FCCPC is closely monitoring market conduct throughout the festive season and has intensified engagement with transport unions, park managers, and operators nationwide.
He explained that these engagements are preventive and aim to encourage responsible pricing practices, voluntary compliance, and orderly market behaviour. Mr. Bello clarified that price increases are not, in themselves, unlawful. However, he warned that “conduct that exploits consumers or takes unfair advantage of heightened seasonal demand may attract regulatory attention under the Federal Competition and Consumer Protection Act (FCCPA) 2018.”
He further noted that specific practices such as inadequate fare disclosure, coercive conduct, or coordinated pricing arrangements among operators to the detriment of consumers will be subject to strict regulatory scrutiny.
“Where cases of violation are established,” he warned, “culprits face stiff penalties.”
The FCCPC advises consumers to protect themselves by confirming fares before travel, retaining evidence of payment, and reporting any suspected unfair practices. Complaints can be submitted through the Commission’s portal at complaints.fccpc.gov.ng or via the hotlines 0805 600 3030 and 0805 600 2020.
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