Universal Insurance Plc has outlined plans to focus on digital innovation, product expansion, and stronger partnerships in 2026 as part of efforts to enhance its revenue base.
Its managing director, Japhet Duru, disclosed this during the firm’s 2026 Annual Thanksgiving and Prayer gathering held at its head office in Lagos.
In a statement on Wednesday, Mr Duru said the company’s priorities for the year included strengthening its digital capabilities to improve customer experience, expanding its product offerings to meet changing customer needs, and deepening partnerships to promote growth and innovation.
According to him, Universal Insurance remained committed to being a reliable partner in safeguarding its policyholders’ interests while also strengthening its operational capacity in the new year.
Mr Duru urged members of staff to remain committed to the company’s core values, emphasising that professionalism, integrity, and prompt settlement of genuine claims would continue to guide its operations.
“We’re excited about the opportunities ahead and remain dedicated to being a trusted partner in protecting what matters most to our clients. As an excellent team, we must deliver unique services to our clients with integrity and reliability.
“Customer satisfaction through professionalism and prompt settlement of genuine claims remains our top priority,” Mr Duru said.
Reflecting on 2025, he said, “We achieved significant milestones, including expanding our product portfolio, enhancing digital services, and strengthening our presence in key markets.
“These accomplishments underscore our commitment to delivering value to our clients and stakeholders.”
Mr Duru further assured that the organisation was not resting on its laurels over recent achievements.
He confirmed that all efforts are underway to ensure successful recapitalisation, and reiterated that the company will continue to expand its footprint in the insurance sector.
(NAN)
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